Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item is damaged or not in its original condition, it may not be eligible for a return. We do not accept returns for items that have been personalized or customized.
Return Process
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, a description of the item you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Returns must be requested within 30 days of receiving your order.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it is returned safely.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. This process ensures that you receive the correct item in a timely manner. Please follow the return process outlined above to return your original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the item to assess the damage. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs in this case.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with cardinalnestshop.com is satisfactory. Thank you for shopping with us.